Billings, Montana, United States
An Evaluation of RouteMatch Software in the Billings MET Special Transit System
Summary Information
The METropolitan Special Transit (MST) in Billings, Montana operates a paratransit service between the hours of 6:30 AM and 6:00 PM during the weekdays and between 9:00 AM and 5:30 PM on Saturdays. On a typical day, MST provides 250 to 300 rides, approximately half of which are subscription based, meaning the same rides occur at the same time each day. The MST has 15 paratransit vehicles, half of which are out at any particular time, but on busy days, as many as 12 vehicles may be in service depending on ride requests, the time of day, and the geographic location of origins and destinations.
In 2007, the Western Transportation Institute (WTI) of Montana State University-Bozeman published a report evaluating the installation of computer-assisted scheduling and dispatching (CASD) software and automatic vehicle location (AVL) technology at MST.
The break-even analysis took into account the cost of the Routematch software and hardware over a five-year lifespan and the annual software maintenance fee. These costs were added to MET Transit's costs for the year 2005 to determine the cost per hour and the cost per mile. To reach the break-even point, the revenue hours in 2006 would need to be reduced by 500 and the miles by 5,744.
RESULTS
- A three percent reduction in mileage or revenue hours is all that is required for the software to "pay for itself".
- Comparing the before and after data, the RouteMatch software enabled a seven percent increase in rides per hour of service and just over a three percent increase in rides per mile.
The break-even analysis did not take into consideration any additional benefits that may be achieved by using the RouteMatch software, such as the reduction in time to compile system performance reports and invoicing; therefore, the improvements in efficiency are conservative.