Incident Management: Challenges, Strategies, and Solutions for Advancing Safety and Roadway Efficiency
Date Posted
09/21/2000
Identifier
2000-B00139
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Incident Management: Challenges, Strategies, and Solutions for Advancing Safety and Roadway Efficiency

Summary Information

This report is primarily a procedural guide for organizing the necessary support and operational framework for establishing and incident management program. The third appendix to the report (Appendix C) contains a benefit/cost analysis of the freeway incident management program implemented in Chicago, Illinois. The benefits calculated in the analysis are based in part on incident occurrence and duration rates on area freeways obtained from discussions with area officials and historical records. An evaluation model developed by the FHWA is used to determine the cumulative delay savings obtained by reducing the duration of incidents.



Results of the evaluation include a delay savings of 9.5 million vehicle-hours over a 1 year period when considering the impacts of the full program. This program includes implementation of both freeway service patrols to handle minor incidents and incident management teams to respond to major incidents. An evaluation of the benefit of implementing a reduced incident management program, consisting only of incident management teams to handle the major incidents, found a delay savings of 5.6 million vehicle hours of delay.

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