Minneapolis, Minnesota, United States
System Effectiveness Test
Summary Information
The Genesis project in Minneapolis delivered incident information via alphanumeric pagers.
FINDINGS
A majority of Genesis users (65 percent) reported using the service daily and 88 percent reported using the service once or more per week. Of users who participated in the test, only 2 percent dropped out of the project during operation due to dissatisfaction with the service. An additional indication that users found the service valuable is that users discovered over half of the incidents affecting their travel via Genesis compared to discovering 15 percent of incidents via radio and TV. When users became aware of incidents via Genesis, they chose alternate routes for travel in 42 percent of the situations.