FINDINGS


During a 6-month period, the client list grew from 1,000 to 2,000 and vehicle miles per passenger-trip grew five percent. At the same time, operating expenses dropped two percent per passenger trip, and nine percent per vehicle mile. These productivity improvements occurred at the same time that other service improvements were incorporated. As a result, it was difficult to isolate the effects of the computer aided dispatch (CAD) system. These improvements included the institution of same day reservations, which grew to account for 10 percent of trips. Also noted was a 50 percent reduction in passenger wait times.