Lesson

Maximize the value of an RWIS investment for maintenance staff through follow-on staff training and usage tracking.

An Idaho Transportation Department experience in Road-Weather Information System integration.


2/2/2006
Idaho,United States


Background (Show)

Lesson Learned

This project demonstrated the importance of conducting follow-on training with maintenance personnel when providing them with a new winter road maintenance information tool, and then monitoring their utilization of that tool. The ITD experience provides two specific suggestions for deployers of winter road maintenance information resources:
  • Provide hands-on, increasingly sophisticated follow-on training. The ITD provided an initial orientation to the RWIDS tool to maintenance personnel throughout the state. Although most personnel that were interviewed found the initial training to be useful, nearly all of them felt that additional training was necessary in order to get the most out of the resource. Specifically, the follow-on training should include hands-on exercises, with each trainee having access to the webpage, and should delve into how information could be used to support various types of winter maintenance decisions. Training should be an on-going, long-term activity, with periodic (e.g., annual) refresher courses. Training interactions also should be viewed as an opportunity for two-way communication between those who designed the RWIDS and those who would use it for roadway maintenance duties. In addition, training sessions should provide an opportunity to solicit users’ suggestions for how the system could be improved.
  • Build-in reliable mechanisms to monitor system usage, including usage by individual maintenance offices. Qualitative feedback from the maintenance staff is critical in ascertaining the effectiveness of an information resource, but it is also important to independently and quantitatively monitor utilization, including the frequency of access, duration of website sessions, and information consulted. Coupled with direct, subjective user input, such data provide a powerful insight for refining the information resource and flagging the potential need for additional training. It is therefore important to build into the system the ability to automatically capture usage data and the ability to conveniently generate useful analytical reports based on those data. If possible, usage monitoring should include the ability to examine usage parameters by individual maintenance office or even by individual personnel. This allows operators to better understand how locally variable factors such as the type of Internet access, the number and type of ESS, specific local storm events, and local maintenance practices and policies impact utilization.
This lesson suggests that the effectiveness of a winter road weather information tool, in terms of its ability to improve maintenance personnel’s productivity and to provide safer and more efficient travel conditions, is enhanced with adequate staff training and utilization monitoring. Most of the maintenance personnel valued the RWIDS tool but felt that additional training would result in greater benefits.


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Source

Final Evaluation Report: Evaluation of the Idaho Transportation Department Integrated Road-Weather Information System

Published By: U.S. DOT Federal Highway Administration

Prepared by Battelle for the USDOT FHWA

Source Date: 2/2/2006

EDL Number: 14267

URL: http://ntl.bts.gov/lib/jpodocs/repts_te/14267.htm

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Lesson Contacts

Lesson Contact(s):

Jeff Jenq
Battelle
480-655-8931
jenqj@battelle.org


Agency Contact(s):

Bryon Breen
Idaho Transportation Department
208-334-8937
bbreen@itd.idaho.gov

Lesson Analyst:

Firoz Kabir
Noblis
202-863-2987
firoz.kabir@noblis.org


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Lesson ID: 2006-00238