Lesson

Utilize clearance time incentives when contracting with towing service providers to reduce incident clearance times.

Florida’s Turnpike Enterprise experience with innovative contracting for incident management services.


5/1/2005
Florida,United States


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Lesson Learned

Utilize clearance time incentives when contracting with towing service providers to reduce incident clearance times.

The use of this incentive driven contracting mechanism and implementation of the RISC program has reduced incident clearance times. The RISC program is improving mobility and safety by ensuring that normal operating conditions are returned as quickly and safely as possible.

The program was activated 15 times in the first 9 months of deployment. The success of the program was demonstrated through the ability of the towing contractors to clear each of these incidents within 90 minutes of the notice to proceed issued by the FHP.

The average time to respond to an incident was 41 minutes, well under the required response time of 60 minutes; and the average clearance time was 55 minutes, well under the required 90 minutes to receive bonus incentives.

Key characteristics of the incidents include the involvement of large Class 8 trucks, with some of the 15 incidents including spilled debris or cargo.


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Source

Florida's Turnpike Enterprise Takes Proactive RISC in Incident Management, The SunGuide Disseminator

Published By: Florida Department of Transportation

Source Date: 5/1/2005

URL: http://www.floridaits.com/01ITSGC/doc-NL/2004/12-2004_Newsletter/12-2004_Newsletter.htm

Lesson Contacts

Lesson Analyst:

Firoz Kabir
Noblis
202-863-2987
firoz.kabir@noblis.org


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States

Florida

Countries

United States

Systems Engineering

Show the V

None defined

Focus Areas

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Goal Areas

Efficiency

Keywords

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Lesson ID: 2005-00051