When considering the use of camera phones in managing incidents, be aware of the challenges associated with technology interoperability among agencies and first responder priorities.
Washington, D.C., metro area's experience with using camera phones

Expect that new technology will require modifications before it is useable.
A Washington State experience with testing of electronic container door seals (E-seal) through a freight supply chain.

Provide a single message to the public to assure consistency and to correct inaccurate crisis information.
Transportation agencies share their experiences in coordinating with the media during and after a catastrophic event – in this case, September 11, 2001, in the National Capital Region.

Plan for system redundancies to ensure appropriate incident response activities and continuity of operations during emergency situations.
The National Capital Region's experiences in emergency response after September 11, 2001.