Prepare traveler information Web sites for high usage under emergency or disaster conditions.
Experience from the nation's top traffic and transit information Web sites.

Focus on usability when designing traffic information Web sites.
Experience from the nation's top traffic and transit information Web sites.

Assess what users want when developing a traffic information Web site.
The experience of several of the nation’s top traffic and transit information Web site developers.

Adopt best practices for integrating emergency information into Transportation Management Center (TMC) operations to improve performance and increase public mobility, safety and security.
Experience from 38 TMCs across the country.

Invest in research and development for emergency integration.
Experience from 38 TMCs across the country.

Extend the application of emergency integration best practices to further improve emergency operations.
Experience from 38 TMCs across the country.

Integrate weather information into Transportation Management Center (TMC) operations to enhance the ability of operators to manage traffic in a more responsive and effective way during weather events.
Experience from 38 TMCs across the country.

Identify innovative solutions for deploying Information Stations that report real-time data for weather and traffic monitoring in the event of a hurricane.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Develop partnerships for a cost-effective approach to deploy remote traffic count stations that will provide real-time traffic data during a hurricane evacuation.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Effectively communicate plans for implementing contraflow lanes during a hurricane evacuation.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Coordinate across jurisdictions/regions and share resources to reduce future costs and delays.
Major metropolitan areas' experiences with formalized incident management programs.

Solicit executive support for an incident management program, but rely on staff-level champions and administrative support for day-to-day guidance of the program.
Major metropolitan areas' experiences with formalized incident management programs.

Take advantage of time-specific opportunities to organize and build support for a formal incident management program.
Major metropolitan areas' experiences with formalized incident management programs.

Ensure the long-term stability of an interagency incident management program by creating dependencies and by managing for leadership succession.
Major metropolitan areas' experiences with formalized incident management programs.

Manage goals and identify successes to maintain public and constituent agency support for a coordinated incident management program.
Major metropolitan areas' experiences with formalized incident management programs.

Consider procurement and contracting issues for leased versus owned ITS telecommunications systems.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Consider the implications of choosing a Competetive Access Provider (CAP) for telecommunications services.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Use appropriate procurement methods when contracting for operations for Transportation Management Centers (TMCs).
Eight states' experiences with procurement methods for TMCs.

Use tested and effective traffic management systems for Transportation Management Centers (TMCs).
Eight states' experiences with ITS Traffic Management Systems for TMCs.

Select and implement security measures for Transportation Management Center (TMC) based on location and internal operations.
Eight states' experiences with security measures for TMCs.

Choose staff training and documentation methods to match individual Transportation Management Center (TMC) needs.
Eight states' experiences with training and documentation methods for TMCs.

Consider using contractors for TMC maintenance support.
Eight states' experiences with using contractors for TMCs.

Adopt staffing practices for successful Transportation Management Center (TMC) staff hiring and retention.
Eight states' experiences with staffing practices for TMCs.

Select Transportation Management Center (TMC) design and location based on individual TMC needs and traffic realities.
Eight states' experiences with design and location considerations for TMCs.

Address noise and disruptions to TMCs through effective anticipation and planning.
Eight states' experience with noise and disruptions to TMCs.

Select map displays, computers, and software for transportation management centers (TMCs) that minimize cost and decrease complexity.
Eight states' experiences with map displays, computers, and software for TMCs.

Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.
Testimonials of the benefits of safety service patrols from staff of several state DOTs, travelers, and others.