Focus on usability when designing traffic information Web sites.
Experience from the nation's top traffic and transit information Web sites.

Assess what users want when developing a traffic information Web site.
The experience of several of the nation’s top traffic and transit information Web site developers.

Integrate traveler information Web site development with existing systems and other organizations.
The experience of several of the nation's top traffic and transit information Web site developers.

Overcome staff reluctance to working with ITS by promoting its benefits, soliciting staff feedback, using train-the-trainer programs, and involving union representatives.
San Antonio and Indianapolis’s experiences with staffing for ITS.