Use simple menu choices for 511 traveler information and realize the majority of callers are seeking en route information while already encountering congestion.
Experience from iFlorida Model Deployment

Identify key design issues in the deployment of advanced parking management systems (APMS).
Experience from APMS deployment sites.

Examine route-specific opportunities and constraints, and assess corridor market potential for transit services prior to implementing BRT running way improvements.
National experience developing BRT

Involve all appropriate stakeholders in a formal and collaborative manner during each phase of the advanced parking management systems (APMS) project.
Experience from APMS deployment sites.

Consider the impact of different technical and design factors when making cost estimates for advanced parking management systems (APMS).
Experience from APMS deployment sites.

Draw on the strengths of complementary relationships between the public and private sectors for successful implementation of ITS projects.
The E-470 Public Highway Authority’s experience in forging public-private partnerships for design, construction, operations, and maintenance of an electronic toll highway facility.

Coordinate extensively with agency staff and vendors when integrating a Transportation Management Center with Computer Aided Dispatch Systems.
Utah's experience with integrating a Transportation Management Center with Computer Aided Dispatch systems.

Build a strong partnership between transportation and public safety agencies, and establish clear operational rules from the start.
An experience operating a CAD-TMC (Computer-Aided Dispatch - Traffic Management Center) in Washington State.

Be aware of technology and training issues when pioneering new transit technologies.
Experience from the Lake Tahoe Coordinated Transit System.

Recognize the challenges of using public-private partnerships in deployed coordinated transit systems.
Experience from the Lake Tahoe Coordinated Transit System.

Recognize staffing and communication needs for Advanced Traveler Information Systems (ATIS) projects.
Experience from the Pennsylvania Turnpike Commission.

Recognize integration issues in Advanced Traveler Information Systems (ATIS) Projects, and follow the systems engineering approach to establish a project's foundation.
Experience from the Pennsylvania Turnpike Commission.

Assess needs and communication infrastructure capabilities for the design of an Advanced Traveler Information System (ATIS).
Experience from the Pennsylvania Turnpike Commission.

Adopt best practices for integrating emergency information into Transportation Management Center (TMC) operations to improve performance and increase public mobility, safety and security.
Experience from 38 TMCs across the country.

Exercise careful planning in preparation for issuing an RFP to help mitigate cost, schedule, and performance risks.
The Riverside Transit Agency experience with the methods of award and terms and conditions used to procure equipment and software for automatic vehicle location (AVL) and computer-aided dispatch (CAD).

Engage in project planning and make initial decisions about the ITS procurement process.
Experience from a review of ITS contracting methods and practices. Step 1 of the Decision Model.

Address the technical issues associated with using Voice over Internet Protocol (VoIP) phone systems to access 511 and other N11 services.
Experience from an exploration of 511 Emerging Technology Issues

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Involve and collaborate with a broad range of users during software design, development, testing, and deployment to increase the return on investment.
New Mexico Department of Transportation's experience in designing and deploying a web-based software application to simplify the increasing complexity of coordinating rural transit funding.

Optimize travel time messaging operations by improving the way in which data is collected, analyzed, and displayed.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Consider that integration with existing ITS technologies and the vendor selection process can impact project implementation schedules and costs.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement ATIS technology in a way that supports the maintenance staff.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Implement standardized procedures for sharing, accessing and storing transportation data across the enterprise.
Five transit systems' experiences with geographic data systems technology investment.

Integrate with the state and National Intelligent Transportation System (ITS) Architecture and develop systems using open standards and established guidelines.
The experience of several states in the implementation of ITS to rural transit.

Provide drivers with sufficient managed lane information that can be easily disseminated and understood.
A guidance provided by the Texas Transportation Institute on providing user information in managed lanes facilities.

Anticipate the need for additional training during the initial post-deployment period to help ensure that system operators are familiar with all new features and procedures.
Virginia DOT’s experience integrating data from public works and public safety agencies.

Include significant planning and development time in the overall project schedule to accommodate identifying and addressing the various compatibility issues, to integrate existing legacy system equipment across multiple agencies.
Orlando, Florida's experience with a Field Operational Test (FOT) on using a single smart card for transportation payments at facilities operated by multiple regional agencies.

Consider using real time traffic control system to overcome mobility and safety obstacles in a work zone.
An Illinois Department of Transportation experience using ITS in work zones.

Minimize technical issues encountered with integrating ITS components by planning for issues and developing solutions prior to project implementation.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Investigate procurement alternatives of leasing, buying, or building equipment to minimize operations and maintenance costs.
Montana Department of Transportation's experience in procuring hardware and software for the statewide 511 traveler information system.

Design the 511 system to handle the surge in call volume during major events.
A national experience with the development and deployment of 511 Systems.

Recognize that interoperability is becoming an important issue in achieving the vision of a nationwide 511 system.
A national experience with the development and deployment of 511 Systems.

Improve management and operational procedures during a natural disaster by extending and supporting communication systems and networks.
A Texas Department of Transportation (TxDOT) experience with Tropical Storm Allison's effect on the Houston Metropolitan Transportation system.

Define your agency's expectations of a new system and a robust set of system requirements and then choose the software that meets your requirements.
Utah DOT's experience using configuration management.

Involve agency staff in the software development process by co-locating them with the development team.
Utah DOT’s experience using configuration management.

Recognize that institutional and organizational issues will require considerable attention throughout the ITS project deployment process.
Five rural transit agencies' experiences in applying ITS to rural transit.

Design an ITS procurement process carefully to ensure the best outcome for vendor selection and performance.
Five rural transit agencies' experiences in applying ITS to rural transit.

Consider various technical applications and processes, such as using GIS, evaluating systems compatibility and the facility for upgrades, when deploying ITS.
Five rural transit agencies' experiences in applying ITS to rural transit.

Enable and enforce managed lane facilities using various ITS tools.
The experience of four State DOTs and Canada in enforcing managed lanes facilities.

Provide easy and low-cost access to ITS data to facilitate data usage.
National experience with ITS data archiving, sharing and usage.

Design the system to withstand the demands of the physical environment in which it will be deployed.
Virginia's experience implementing a pilot automatic vehicle location (AVL) system in an urban winter maintenance operations setting.

Plan for system redundancies to ensure appropriate incident response activities and continuity of operations during emergency situations.
The National Capital Region's experiences in emergency response after September 11, 2001.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Ensure that qualified staff with expertise in telecommunications is involved, as planning for and designing a telecommunications network is complicated.
Experiences from the Departments of Transportation (DOTS) of multiple states in selecting telecommunications options.

Minimize problems in creating contractual arrangements for testing a new ITS technology by creating negotiating benchmarks, designing a partnership arrangement, and developing a separate procurement process for different technological components.
A Washington State Department of Transportation’s experience with testing of new variable speed limit technology to reduce winter accidents on a mountain pass.

Consider cost-saving strategies and long term needs when making communications investments.
National experience with making communications investments for incident management.