All Lessons for Source

Source: Implementing a Standard Evaluation Approach and Standard Measures in 511 Customer Satisfaction Surveys

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.(12/1/2005)
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Carefully consider the overall design and content of the 511 customer survey questions. (12/1/2005)
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.(12/1/2005)
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.