Payment integration efforts should focus on committed, engaged stakeholders and work to minimize the complexity of coordination to avoid cumbersome governance issues.

The recommendations, created for an effort to integrate payments across agencies in New Orleans, emphasized the need for flexibility and incremental change to mitigate risk.


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Lesson Learned

The report highlighted the following as lessons learned:
  • All stakeholders should be committed to and have an investment in successful coordination
  • While adding stakeholders increases the potential for improved customer benefits, it is important to weigh such benefits against the substantial increase in organizational complexity
  • Lead stakeholders should be institutional champions to provide necessary direction during the integration implementation process
  • Remaining flexible and developing contingency plans for unexpected events are essential
  • Incremental steps are highly effective compared to an "everything at once" mentality
  • Peer communication--with transit agencies that have successfully integrated services and fares--can facilitate the identification of both benefits and challenges
  • Managing costs is a key concern for many agencies looking to integrate fare payments. Lower revenue and new costs can be mitigated by increased ridership and other system cost decreases.
  • System upgrades should use existing technology where possible to reduce costs.

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Achieving Regional Fare Integration in New Orleans: Innovative Cost Sharing Arrangements and Technologies

Author: Vivek, Shah; Rachel Heiligman; and Alexandra Miller

Published By: University of New Orleans Transportation Institute

Source Date: 9/1/2015

Other Reference Number: SWUTC/15/600451-00117-1

URL: https://rosap.ntl.bts.gov/view/dot/31269

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Lesson Analyst:

Ned Schweikert


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Lesson ID: 2018-00846