Final Report: Commercial Fleet Management Project

January 1998
Nationwide,United States

Summary Information

NOVA Group, Ltd. has produced Dispatch Tools, a program to help dispatchers organize and route time-sensitive delivery orders. It uses a library of advanced routing and decision-making algorithms. The change in productivity of the drivers, measured in number of deliveries per driver-hour, averaged 24 percent after implementation of the software. An observable decrease in stress on the dispatchers and improved communications between dispatchers and office personnel was also reported.


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Final Report: Commercial Fleet Management Project

Author: Doyle, Elly, et al.

Published By: Transportation Policy Program, George Mason University

Source Date: January 1998


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Benefit ID: 2000-00007