Incident Management: Challenges, Strategies, and Solutions for Advancing Safety and Roadway Efficiency

February 1997
Chicago,Illinois,United States

Summary Information

This report is primarily a procedural guide for organizing the necessary support and operational framework for establishing and incident management program. The third appendix to the report (Appendix C) contains a benefit/cost analysis of the freeway incident management program implemented in Chicago, Illinois. The benefits calculated in the analysis are based in part on incident occurrence and duration rates on area freeways obtained from discussions with area officials and historical records. An evaluation model developed by the FHWA is used to determine the cumulative delay savings obtained by reducing the duration of incidents.

Results of the evaluation include a delay savings of 9.5 million vehicle-hours over a 1 year period when considering the impacts of the full program. This program includes implementation of both freeway service patrols to handle minor incidents and incident management teams to respond to major incidents. An evaluation of the benefit of implementing a reduced incident management program, consisting only of incident management teams to handle the major incidents, found a delay savings of 5.6 million vehicle hours of delay.


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Incident Management: Challenges, Strategies, and Solutions for Advancing Safety and Roadway Efficiency

Published By: Cambridge Systematics

ATA Foundation for National Incident Management Coalition in Association with Cambridge Systematics

Source Date: February 1997


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Metropolitan Areas


freeway service patrol, courtesy patrols, highway helpers, freeway service patrols, Motorist assistance patrols

Benefit ID: 2000-00139