Coordinate extensively with other stakeholder agencies.

New Mexico’s experience planning, deployment and operating a work zone traffic and incident management system.

Albuquerque,New Mexico,United States

Background (Show)

Lesson Learned

Involving other stakeholder agencies early in the process of developing and implementing an ITS work zone system will greatly aid in the success of the system’s deployment. During the deployment of ITS technology at the Big I interchange in Albuquerque, the New Mexico State Highway and Transportation Department (NMSHTD) coordinated extensively with a variety of interested and invested parties.
  • Involve local police in the use of ITS. For the Big I interchange ITS deployment NMSHTD placed a police substation in the general contractor's staging yard, allowing for quick access and response to the construction area. A police base station radio deployed at the Traffic Management Center (TMC) allowed for direct communication between the police and NMSHTD staff and a dispatcher was co-located in the TMC to dispatch the officers as needed. An emergency medical technician (EMT) unit and a tow truck were also located in the same compound as the police substation.
  • Develop response measures for various types of incidents that may arise. NMSHTD used a proactive traffic incident management approach. NMSHTD staff developed a Crisis Communication Plan that delineated coordination procedures to be followed, for various types of incidents, by key personnel, the public, and other agencies as needed.
  • Coordinate with agencies responsible for incident management. For the Big I interchange NMSHTD coordinated extensively with the incident management community and obtained Federal Highway Administration (FHWA) assistance to help patrol the work zone area.

    Based on their experiences with the Big I ITS deployment, NMSHTD realized that state departments of transportation need to "sell" ITS to the incident management community and work with them to determine how to use the system to coordinate with incident response.

Involving other invested stakeholder agencies in the implementation of ITS in work zones is crucial for effective operations, especially as it pertains to incident management. NMSHTD implemented a successful approach by coordinating with local police and FHWA, and by developing a crisis communication plan to be followed in the event of an incident. Overall, early planning and coordination with stakeholders is the most effective implementation strategy to follow.

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Intelligent Transportation Systems in Work Zones: A Case Study - Work Zone Traffic and Incident Management System - Keeping Traffic Moving During Reconstruction of the Big I, a Major Interstate-Interstate Interchange in Albuquerque

Author: FHWA (Tracy Scriba, Tim Luttrell)

Published By: FHWA

Source Date: 1/1/2004

EDL Number: 13941

Other Reference Number: FHWA-OP-04-072

URL: https://ops.fhwa.dot.gov/wz/technologies/albuquerque/its_albuquerque.pdf

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Lesson Contacts

Lesson Contact(s):

Tracy Scriba

Lesson Analyst:

Jane Lappin
Volpe National Transportation Systems Center


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New Mexico


United States


smart work zone systems, smart work zone, smart work zones, Smart work zones, workzone, WZ, Dynamic Message Signs, CMS, VMS, Changeable Message Signs, Variable Message Signs, construction warning signs, Portable Dynamic Message Signs, portable CMS, portable VMS, portable Changeable Message Signs, portable Variable Message Signs, Temporary Dynamic Message Signs, Temporary CMS, Temporary VMS, Temporary Changeable Message Signs, Temporary Variable Message Signs, freeway service patrol, courtesy patrols, highway helpers, freeway service patrols, CCTV, closed circuit television cameras, road monitoring, camera imaging

Lesson ID: 2005-00063