Focus on the integration of business processes at the institutional or programmatic level rather than at the operations level.

Experience from industry experts in the United States


Background (Show)

Lesson Learned

Consider integration of agency business processes early in the planning process. Agencies are less likely to miss opportunities for integration and are more likely to build systems that can expand to meet future needs.

Develop a formal change management process that will allow agencies to identify correlations between process changes and performance metrics. Agencies should compare changes in processes with changes in performance metric.

Focus on integration of business processes at the institutional or programmatic level rather than at the operations level. Processes that have support from upper levels of management are more likely to remain in place and be viewed as high priority by all levels of agency staff. At the operations level, integration can be problematic as processes vary widely and detailed coordination is required among persons responsible for carrying out specific operational initiatives.

Overall, integration of business process among agencies and stakeholders can enable greater scalability and flexibility of systems, more efficient use of staff and financial resources, and increased efficiency in operational areas that have the most influence on travel-time reliability such as incident management, work zones, planned special events, road weather management, traffic control/traffic operations, capacity/recurring congestion, and demand management.

Lesson Comments

No comments posted to date

Comment on this Lesson

To comment on this lesson, fill in the information below and click on submit. An asterisk (*) indicates a required field. Your name and email address, if provided, will not be posted, but are to contact you, if needed to clarify your comments.


Integrating Business Processes to Improve Travel Time Reliability

Author: Kimley-Horn and Associates, Inc. in association with PB Consult

Published By: Transportation Research Board

Source Date: 2011

Other Reference Number: Report No. S2-L01-RR-1

URL: http://onlinepubs.trb.org/onlinepubs/shrp2/SHRP2_S2-L01-RR-1.pdf

Lesson Contacts

Lesson Analyst:

Mike Mercer
(202) 863-3646


Average User Rating

0 ( ratings)

Rate this Lesson

(click stars to rate)


None defined



Goal Areas



smart work zone systems, smart work zone, smart work zones, Smart work zones, workzone, WZ, planned special events, coordinated signals, signal coordination, centralized signal control, signal synchronization, traffic signals, advanced signal control, signal timing optimization, coordinated signal control, advanced signal controller, traffic signal retiming, retiming

Lesson ID: 2013-00647