In Winston-Salem, North Carolina, a CAD scheduling system and other improvements used to manage 17 transit vehicles decreased passenger wait time by more than 50 percent.

Winston-Salem,North Carolina,United States

Summary Information

The Transit Authority in Winston-Salem, North Carolina, evaluated the effects of a computer-aided dispatch and scheduling system on the operation of a 17 bus fleet.


The computer assisted dispatch (CAD) system contributed to a 50 percent reduction in passenger wait times.

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Winston-Salem Mobility Management: An Example of APTS Benefits

Author: Stone, J.

Published By: North Carolina State University

Source Date: 1995


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Goal Areas


Typical Deployment Locations

Metropolitan Areas


automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD

Benefit ID: 2007-00432