A study of the Coordinated Highways Action Response Team in Maryland found that the system reduced average incident duration by 57 percent in 2000.

14-17 October 2002
Statewide,Maryland,United States

Summary Information

Since the "Reach the Beach" program was initiated in the mid 1980s, the Maryland CHART (Coordinated Highways Action Response Team) incident management program has expanded to include almost 450 miles of freeway and major arterials around Baltimore, Annapolis, Frederick, and areas near Washington DC. Traveler information, traffic monitoring, and incident management operations have been maintained by a statewide operations center (SOC) and three satellite traffic operations centers (TOC).

This study evaluated CHART program performance in 1999 and 2000, and served as a follow-up study to the original CHART program evaluation in 1997. In 1999, CHART collected 34,891 incident reports. This data was compared to the similar categories of information collected on 27,987 incident reports in 2000.

The author noted that an ideal comprehensive evaluation of incident management efficiency should consider detection time, response time, and traffic condition recovery time, however, the results in this study were based on response time with limited data on clearance and recovery times since a real-time surveillance system was not available at the time of the evaluation.


In order to assess the contribution of CHART in terms of reducing incident clearance time, the study computed average incident duration with and without CHART. In 1999, the average incident duration was about 42 minutes with CHART and 93 minutes without it. In 2000, the average incident duration was about 33 minutes with CHART and 77 minutes without it.


See also:
CHART Program Performance - 2002
CHART Program Performance - 1997

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Evaluation of the Benefits of a Real-Time Incident Response System

Author: Petrov, A., et al.

Published By: Paper presented at the 9th World Congress Conference on ITS. Chicago, Illinois

Source Date: 14-17 October 2002


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Goal Areas


Typical Deployment Locations



freeway service patrol, courtesy patrols, highway helpers, freeway service patrols

Benefit ID: 2007-00485