Benefit

In Virginia, the deployment of a freeway service patrols was positively received by the public; Virginia DOT received hundreds of “thank you” letters.


1997
Statewide,Virginia,United States


Summary Information

Administrator's Note: This report contains a series of more than 550 letters of appreciation to the Virginia DOT Safety Service Patrol. The report demonstrates the value of the service patrol in the customer's view. The following are two quotes from the letters.

"Apparently a fellow motorist reported my disabled car to VDOT. With about 5 minutes Mr. #### pulled up in a safety service patrol vehicle . . . He was extremely helpful and courteous. I very much appreciate his prompt assistance and I am grateful for this service offered by VDOT."

". . . like a guardian angel. He replaced the tire, checked the air and even removed a dead bird from our front grill. Within fifteen minutes of the "disaster" we were on our way home . . ."

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Source

1997 "What the customer had to say" Report

Author: Todd, P. N.

Published By: Virginia DOT Safety Service Patrol

Source Date: 1997


Rating

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Typical Deployment Locations

Metropolitan Areas

Keywords

freeway service patrol, courtesy patrols, highway helpers, freeway service patrols

Benefit ID: 2000-00029