Adequately train all operations and maintenance (O&M) personnel and conduct regularly scheduled team meetings to continually improve processes and procedures as the ICM system operations matures.

Lessons from the ICM Implementation Guide

February 2012
Nationwide,United States

Background (Show)

Lesson Learned

Operations and maintenance activities include operating the system, monitoring system performance, performing system diagnostics, making repairs, and making updates and changes to the system. Once the ICMS has been accepted, stakeholders will take over the responsibility of operating and maintaining the system. Because the system will serve so many corridor operators for many different purposes, decisions need to be made about the roles and responsibilities for system operations and maintenance. Prior to system acceptance, corridor operators will have established leadership structures and agreements that outline how operations and maintenance will be managed among the stakeholders. In this phase the stakeholders will refine and finalize the specific plans and procedures for operating and maintaining the system.

The following lessons learned apply to the operations and maintenance of an ICM program.
  • Adequately train personnel and continue to provide training as system operations matures. Adequate training of all involved personnel is important, especially when new technology is being used or existing technology is being used in a new way. It is also important to conduct regularly scheduled team meetings to continually improve O&M processes and procedures.
  • Develop a carefully crafted transition plan. A carefully planned, methodical cut-over plan can add to the efficiency of changing over from old to new equipment.

NOTE: Because the Pioneer Sites are in the early stages of systems operations of the ICMS, the systems operations and maintenance lessons are still being developed; therefore, these lessons are excerpted from the Systems Engineering Guidebook for ITS section 5 – Case Studies Key Lessons. The three case studies included the New York City Transit Automatic Train Supervision system, the City of Baltimore Integrated Traffic Management System, and the Maryland CHART incident management.

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Integrated Corridor Management: Implementation Guide and Lessons Learned

Author: Gonzalez, Paul: Dawn Hardesty; Greg Hatcher; Michael Mercer; Michael Waisley Noblis, Inc. 3150 Fairview Park Drive Falls Church, VA 22042 703-610-2000

Published By: U.S. DOT Federal Highway Administration

Source Date: February 2012

Other Reference Number: Report No. FHWA-JPO-12-075

URL: https://rosap.ntl.bts.gov/view/dot/3375

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Lesson ID: 2014-00674