Lesson
Consider the implications of ITS transit technologies on operational efficiencies.
Experience from the Lake Tahoe Coordinated Transit System.
4/14/2006
California,United States
Background (Show)
Lesson Learned
The Consolidated Transit System blended fixed route, flex-route, and demand-response operations into one system in order to provide a fully integrated system to maximize cost and operating efficiency. The evaluation report found that with CTS the casino shuttle service did operate with greater efficiency than the previous transit system; however, the results were inconclusive for the door-to-door service. Through the CTS, the casino shuttle service was able to provide a similar level of service with fewer vehicles. The following considerations need to be made, in order to achieve operating efficiencies through the use of ITS technologies.
- Consider the size of the service area when designing the Computer-Aided Dispatch system. The CST CAD system was designed for traditional paratransit systems where individuals are picked up and dropped off one at a time. This CAD system design was better suited for the casino shuttle, which had a limited service area, rather than the door-to-door service area, which was about 4 times the size. The large service area, longer distance trips, and limited funding for deployed vehicles created a situation where the CAD system provided minimal efficiency for the door-to-door service.
- Be cognizant of the processing time associated with scheduling rides through the automated system. The automated system used in CST provides little efficiency in scheduling rides. Dispatchers have found that they can address a trip request in approximately 5 to 6 seconds in person, whereas they have found that it requires approximately 90 seconds if the computer books the trip. While the automated system has reduced the number of calls coming into the dispatch center, the increased processing time affects the system efficiency.
Lesson Categories
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Systems Engineering
Goal Areas
Keywords
automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD
Lesson ID: 2008-00437
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