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Traffic Incident Management > Mobilization & Response > Service Patrols
Service patrols, occasionally initiated prior to the emergence of ITS technologies, are now frequently incorporated into traffic management systems. These patrols typically consist of specially equipped vehicles and trained staff that can assist stranded motorists, help clear minor incidents and assist with the safe management of traffic around major incident scenes.
Invest in research and development for emergency integration.(2/28/2006)
Coordinate extensively with other stakeholder agencies.(1/1/2004)
Use ITS to implement a reliable communications system in work zones.(1/1/2004)
Overall benefit-cost ratio for traffic incident management-oriented ITS program estimated to be 3.16.(July 31, 2015)
In 2009, the Washington State DOT Incident Response Team was able to clear 98 percent of incidents in under an hour and nearly three quarters in less than 15 minutes.(November 19, 2010)
Benefit-Cost Ratios of up to 25.8:1 have been produced in regions with aggressive Freeway Service Patrol programs.(November 2008)
The benefit-cost ratio for the safety service patrol (SSP) in Hampton Roads, Virginia was 4.71:1.(2007)
Freeway Service Patrol: "About FSP", and "Facts at a Glance" (Web Site)(22 June 2006)
A study of the Coordinated Highways Action Response Team in Maryland found that the system reduced incident duration and saved approximately 4.1 million gallons of fuel in 2000.(14-17 October 2002)
A study of the Coordinated Highways Action Response Team in Maryland found that the system reduced average incident duration by 57 percent in 2000.(14-17 October 2002)
The Hoosier Helper program freeway service patrol program in Northwest Indiana had a projected benefit-to-cost ratio of 4.7:1 for daytime operations, and 13.3:1 for 24 hour operations.(September/October 1999)
Freeway Services Patrols: A State of the Practice(11-15 January 1998)
Incident Management: Challenges, Strategies, and Solutions for Advancing Safety and Roadway Efficiency(February 1997)
Innovations in Transportation and Air Quality: Twelve Exemplary Projects(1996)
Incident Management via Courtesy Patrol: Evaluation of a Pilot Program in Colorado(22-28 January 1995)
Annual operating cost of freeway courtesy patrol services in Michigan is $2.3 million.(July 31, 2015)
Costs to deploy an Integrated Corridor Management (ICM) system in Minneapolis for ten years is estimated at $3.96 million.(November 2010)
The service patrol program in St. Louis had operating costs of $2,015,378 in 2008, and operating costs of $2,075,839 in 2009.(February 2010)
Florida DOT District IV 2006 budget supports a variety of SMART SunGuide transportation management center programs.(January 2007)
Operating costs for Tennessee DOT’s HELP program were $6.5 million for FY 2005-06.(September 2006)
In Southeast Michigan, operating a freeway service patrol program ($2.4 million for 2005) proves cost effective.(August 2006)
The Los Angeles County Metro budgeted $20.5 million for the 2005 service patrol program.(22 June 2006)
Florida DOT District IV 2005 budget supports a variety of SMART SunGuide transportation management center programs.(31 January 2006)
Operating costs for Tennessee DOT’s HELP program were $5.6 million for FY 2004-05.(October 2005)
Colorado DOT launches service patrol program along I-70; 2005 operating costs are $1.5 million.(4 March 2005)
In Southeast Michigan, the 2003 freeway service patrol program proved cost effective.(May 2004)
Safety service patrol - O&M cost/unit - $40.36(2/4/2013)
Safety Service Patrol Labor (Manager) - O&M cost/unit - $28.37(2007)
Safety Service Patrol Truck (rental) - O&M cost/unit - $28.37(2007)
Safety Service Patrol Labor (Foreperson) - O&M cost/unit - $28.37(2007)
Safety Service Patrol Labor (Patroller) - O&M cost/unit - $28.37(2007)
Severe Incident Response Vehicle - O&M cost/unit - $500000(January 2007)
Severe Incident Response Vehicle - O&M cost/unit - $309503(31 January 2006)
Mobile Communications Interface - Capital cost/unit - $2300 - Lifetime - 5 years(6/30/2005)
Service Patrol Expansion - O&M cost/unit - $70084(5 August 2004)
Service Patrol Expansion - O&M cost/unit - $70084(5 August 2004)
Arterial Incident Management Program - Capital cost/unit - $350000 - O&M cost/unit - $4224000(7 January 2004)