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Transit Management > Information Dissemination > Internet/Wireless/Phone


Transit agencies can disseminate both schedule and system performance information to travelers through a variety of applications, in-vehicle, wayside, or in-terminal dynamic messages signs, as well as the internet or wireless devices. Coordination with regional or multimodal traveler information efforts can also increase the availability of this transit schedule and system performance information.


Users of a Vancouver integrated mobility application saved an average 52 percent of CO2 emissions compared to equivalent private vehicle trips when using the app.(09/26/2018)

Connected-Vehicle-enabled Transit Signal Priority algorithm results in reduced delays of up to 75 percent(August 2017)

Arrival notification system reduces passenger wait time for paratransit services by 15 to 20 minutes.(January 2017)

Following a small-scale launch of a real-time transit information systen in Tampa, 64 percent of users reported spending less time waiting at the bus stop.(July 2014)

A survey of travelers who used a multi-modal trip-planning website found that 40 percent of them decided to try at least one transit service that they do not normally use.(May 2011 )

Forty-five percent reduction in complaints by paratransit riders, 50 percent less missed trips due to mechanical problems, and a new trip planning tool for fixed-route riders introduced as part of ITS deployment in Reno.(May 2010)

Overtime hours for drivers reduced and no staff increase necessary to handle over 10 percent increase in transit ridership over six years.(May 2010)

Two thirds of bus tracking website users said they used transit more frequently because of the availability of real-time information.(December 2009)

Implementation of ITS with AVL, real-time passenger information, and electronic fare media in a mid-sized transit system resulted in a minimum 3.9:1 benefit/cost ratio.(July 2009)

Integrated Corridor Management (ICM) strategies that promote integration among freeways, arterials, and transit systems can help balance traffic flow and enhance corridor performance; simulation models indicate benefit-to-cost ratios for combined strategies range from 7:1 to 25:1.(2009)

A personalized travel planning system helps commuters choose environmentally friendly routes and modes; reduces carbon dioxide emissions by 20 percent.(16-20 November 2008.)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

The Bay Area Rapid Transit (BART) smart parking system field test increased BART trips and resulted in an average of 9.7 fewer vehicle miles traveled and decreased the average commute time by 2.6 minutes.(1 August 2007)

Deployment experiences document the importance of traveler information and list top sources of traveler information.(2005)

Integrated transit ITS technologies for a flexible-route transit service reduced the amount of time required to arrange passenger pick-up or drop-off off the fixed route from two days to two hours.(1/5/2002)

Users of the Advanced Traveler Information System in Seattle, Washington were satisfied with the information on freeway and transit conditions provided via Web sites and a Traffic TV service.(30 May 2000)

In London, a survey indicated that 30 percent of travelers who used a computerized route planning system and completed a trip, changed routes based on the information provided, another 10 percent decided to use public transport. (9 March 1998)

The cost to implement a multimodal trip planner can range from $138,000 to more than $4 million depending on the need to develop custom software and consolidate data feeds. Open source software and data feeds provided by ISPs can decrease costs.(May 2011 )

Deployment of an Advanced Public Transit System (APTS) for a mid-size transit system costs $150,000.(July 2009)

Planning-level studies indicate that an effective combination of ICM strategies can be implemented for $7.5 Million per year (annualized capital and O&M).(September 2008)

From the 511 Deployment Coalition case study: total costs (to design, implement, and operate for one year) averaged $2.5 million among six statewide systems and $1.8 million among three metropolitan systems.(November 2006)

The Portland TriMet Transit Tracker real-time traveler information system cost approximately $1.075 million to design and implement.(August 2006)

At a cost of roughly $40,000, the Denver Regional Transportation District implemented a voice-recognition system that lets riders know if their bus is on schedule.(12 December 2001)

Bus tracking capability was added to the Metro Online Web site as part of the Seattle Metropolitan Model Deployment Initiative at a cost of $333,000.(30 May 2000)

Develop a plan for the continued maintenance and sustainment of new mobile transit applications utilizing transit open data, to minimize the risk that application developers will stop supporting the applications.(3 May 2011)

Design a trip planning website to capture and convey real-world factors such as gas prices and congestion information.(May 2011 )

Deploying advanced wayfinding technologies in transit agencies present communications, legal, institutional, and technical challenges(May 2011)

When implementing traveler information systems that promote voluntary changes in travel behavior, incorporate functions for feedback, advice, and action-planning.(16-20 November 2008.)

Use Analysis, Modeling, and Simulation (AMS) to identify gaps, determine constraints, and invest in the best combination of Integrated Corridor Management (ICM) strategies.(September 2008)

Understand user and usability issues surrounding the development and deployment of kiosks and Interactive Voice Response (IVR) systems.(4/14/2006)

Be aware of operational issues regarding the development of coordinated transit systems(4/14/2006)

Use transit intelligent transportation systems (ITS) technologies in rural areas to save agency staff time and create a more user-friendly system.(2/1/2005)