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Transit Management > Operations & Fleet Management > Service Coordination


Vehicle monitoring and communication technologies facilitate the coordination of passenger transfers between vehicles or transit systems.


Cloud computing will be key to meeting many of the challenges to store and access the huge volume of big transportation data.(11/26/18)

Maintain stakeholder buy-in and engage the community throughout the design process to ensure your Travel Management and Coordination Center is successful.(04/01/2018)

Obtain buy-in from on-the-ground staff to remain aware of potential effective, flexible solutions.

Standardize reporting and communication processes for partnering agencies when developing a regional travel management center.(10/01/2014)

Deploying advanced wayfinding technologies in transit agencies present communications, legal, institutional, and technical challenges(May 2011)

Allow one agency to be in charge of the procurement process when implementing ITS technologies designed to coordinate services between urban and rural transit systems.(December 2010)

Be aware of operational issues regarding the development of coordinated transit systems(4/14/2006)

Consider the implications of ITS transit technologies on operational efficiencies.(4/14/2006)

Consider the pros and cons of performance bonds as they may not be appropriate for all types of procurements.(January 2006)

Exercise careful planning in preparation for issuing an RFP to help mitigate cost, schedule, and performance risks.(January 2006)

Consider issuing separate awards for specific project components when procuring divergent technologies, equipment, or services.(January 2006)

Install an electronic transit card system to enhance rural transit agency performance and coordinate human service transportation between agencies to achieve more efficient services.(9/1/2005)

Anticipate challenges in planning and deploying smart card technology in a rural environment.(9/1/2005)

Assure accurate late train arrival forecasts in support of a Connection Protection system.(5/12/2004)

Incorporate real-time bus and train location information in the Connection Protection algorithm.(5/12/2004)

Adjust bus schedules to assure adequate time to accomplish rail-to-bus connections, given the risk of late train arrivals at connecting stations.(5/12/2004)

Automated first-mile transit shuttles could be three times as effective as human-operated vehicles, according to UC Davis research team.(9/1/2018)

A prototype Integrated Dynamic Transit Operations (IDTO) system saved transit riders 13 to 39 minutes for each successfully protected trip connection.(03/02/2016)

Implementing bus rapid transit on B44 route in Brooklyn, New York reduced travel time by 18 to 29 minutes for passengers traveling most of the route.(01/11/2016)

Implementing bus rapid transit concepts on Brooklyn, New York’s B44 bus route reduced traffic volume by 9 to 13 percent on arterials served by the route.(01/11/2016)

Operational Strategies modeled to optimize real-time transit network operations may reduce overall passenger travel time by 4.7 percent.(08/11/2015)

Real-time automated passenger counter data enables responsiveness to periods of high and low demand for light rail.(January 2015)

Coordinating human service transportation across funding sources can increase passengers per revenue hour by 10 percent.(August 1, 2013)

Coordinating human service transportation across funding sources can increase passengers per revenue hour by 10 percent.(August 1, 2013)

Deploying ITS transit technologies, such as CAD/AVL and traveler information services, to coordinate community transportation services for the transportation-disadvantaged improved non-Medicaid demand response trips by 18 percent and non-emergency Medicaid response trips by 40 percent.(2011)

Joint deployment of scheduling software and Automatic Vehicle Location/Mobile Data Terminals (AVL/MDT) increased ridership and quality of service for two rural transit providers.(December 2010)

Forty-five percent reduction in complaints by paratransit riders, 50 percent less missed trips due to mechanical problems, and a new trip planning tool for fixed-route riders introduced as part of ITS deployment in Reno.(May 2010)

Overtime hours for drivers reduced and no staff increase necessary to handle over 10 percent increase in transit ridership over six years.(May 2010)

Estimated reduction of 9.37 million personal vehicle miles traveled and 4,252 metric tons of CO2 from increased transit ridership in Reno, Nevada.(May 2010)

In rural Pennsylvania, demand-response service vehicles experienced a nine percent increase in overall on-time performance and over five percent decrease in non-revenue miles traveled.(08/31/2009)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

Surveys found that riders on Vancouver's 98 B-line Bus Rapid Transit (BRT) service, which implemented transit signal priority to improve schedule reliability, rated the service highly with regard to on-time performance and service reliability (an average of 8 points on a 10 point scale).(29 September 2003)

Implementation of a two-way radio network with paratransit scheduling software provides better customer service, better scheduling, and more efficient staffing.(March 2003)

New Mexico's scheduling/billing sofware leads to better customer service, more efficient reporting and billing, and better coordination between transportation providers and funding agencies.(March 2003)

Implementation of paratransit software with Automatic Vehicle Location/Mobile Data Terminal (AVT/MDT) technologies leads to increase in trip productivity; reduction in administrative staff; and greater overall confidence in the transportation system.(March 2003)

Final Report: Commercial Fleet Management Project(January 1998)

In Europe, a centralized and coordinated paratransit system resulted in a 2 to 3 percent annual decrease in the cost to provide paratransit services.(1994-1998)

Design and implementation of a travel management coordination center in north central Massachusetts cost $3,942,000.(12/01/2012)

In New Mexico, the Client Referral, Ridership, and Financial Tracking (CRRAFT), a Web-based system that integrates the daily operating procedures and administration of multiple rural transit agencies, costs about $95,000 annually to operate.(23 March 2005)

The Utah Transit Authority system which coordinates connections and transfers between light rail trains and buses was developed at a cost of $305,000.(May 2003)

Client Referral, Ridership, and Financial Tracking (CRRAFT), a New Mexico Web-based system that provides coordination between funding agencies and their subgrantees cost about $1 million to implement. CRRAFT is one of five transit agency highlighted in a rural transit ITS best practices case study.(March 2003)

Radio and radio-modem set - Fixed Route Service - Capital cost/unit - $1747(July 2009)

Central Dispatch Workstation - Capital cost/unit - $700(July 2009)

Central Dispatch Server - Capital cost/unit - $1700(July 2009)

Smart Cards - Capital cost/unit - $1.2(9/1/2005)

Software Development Tools - Capital cost/unit - $2500(9/1/2005)

Desk Top Reader for Transit Agencies - Capital cost/unit - $212(9/1/2005)

Human Service Transportation Coordination System Maintenance - O&M cost/unit - $60000(9/1/2005)

Bluetooth Enabled GPS Receiver - Capital cost/unit - $258(9/1/2005)

Contactless Smart Card Reader - Capital cost/unit - $192.71(9/1/2005)

Handheld Pocket PC - Capital cost/unit - $356(9/1/2005)

Human Service Transportation Misc. On Board Equip. - Capital cost/unit - $43(9/1/2005)

Training Updates - Materials and Trainer - O&M cost/unit - $20000(23 March 2005)

Help Desk/Support - O&M cost/unit - $20000(23 March 2005)

Internet Access (T-1 or better) - O&M cost/unit - $18000(23 March 2005)

Server Hosting - O&M cost/unit - $2000(23 March 2005)

Maintenance/Tech Services - O&M cost/unit - $35000(23 March 2005)

Demand Response Software Upgrade - Capital cost/unit - $60000(March 2003)

Transit Software Development - Capital cost/unit - $60000(March 2003)

900 MHz two-way radio - Capital cost/unit - $60000(March 2003)

Demand Response Software - Capital cost/unit - $60000(March 2003)

Transit Center Labor - Capital cost/unit - $54600(7/22/2002)

Transit Center Software for Tracking and Scheduling - Capital cost/unit - $46200 - O&M cost/unit - $6000 - Lifetime - 7 years(7/22/2002)