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Transit Management > Information Dissemination


Information dissemination websites allow passengers to confirm scheduling information, improve transfer coordination, and reduce wait times. Electronic transit status information signs at bus stops help passengers manage time, and on-board systems such as next-stop audio annunciators help passengers in unfamilar areas reach their destinations.


Thirty percent of commuters would like to see an expansion of the Automated Parking Information System (APIS) that provides heavy-rail commuters with station parking availability information at en-route roadside locations.(December 2010)

Cameras on buses and in facilites improve rider and driver sense of security and reduce insurance claims paid to passengers, while scheduling software saved $1 million in labor costs.(December 16, 2009)

Two thirds of bus tracking website users said they used transit more frequently because of the availability of real-time information.(December 2009)

Implementation of ITS with AVL, real-time passenger information, and electronic fare media in a mid-sized transit system resulted in a minimum 3.9:1 benefit/cost ratio.(July 2009)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

Transit operators and dispatchers for the South Lake Tahoe Coordinated Transit System (CTS) are generally satisfied with the new system deployed and feel that it can provide good capabilities for future service expansion.(4/14/2006)

A survey of visitors to the Acadia National Park in Maine found that more than 80 percent who experienced on-board next-stop announcements and real-time bus departure signs agreed these technologies made it easier to get around.(June 2003)

Simulation of a transit signal priority system in Helsinki, Finland indicated that fuel consumption decreased by 3.6 percent, Nitrogen oxides were reduced by 4.9 percent, Carbon monoxide decreased by 1.8 percent, hydrocarbons declined by 1.2 percent, and particulate matter decreased by 1.0 percent.(13-17 January 2002.)

In Helsinki, Finland a transit signal priority system improved on-time arrival by 22 to 58 percent and real-time passenger information displays were regarded as useful by 66 to 95 percent of passengers.(13-17 January 2002.)

A transit signal priority system in Helsinki, Finland reduced delay by 44 to 48 percent, decreased travel time by 1 to 11 percent, and reduced travel time by 35,800 to 67,500 passenger-hours per year. (13-17 January 2002.)

Users of the Advanced Traveler Information System in Seattle, Washington were satisfied with the information on freeway and transit conditions provided via Web sites and a Traffic TV service.(30 May 2000)

Joint deployment of scheduling software and Automatic Vehicle Location/Mobile Data Terminals (AVL/MDT) increased ridership and quality of service for two rural transit providers.(December 2010)

Two thirds of bus tracking website users said they used transit more frequently because of the availability of real-time information.(December 2009)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

Transit operators and dispatchers for the South Lake Tahoe Coordinated Transit System (CTS) are generally satisfied with the new system deployed and feel that it can provide good capabilities for future service expansion.(4/14/2006)

A survey of visitors to the Acadia National Park in Maine found that more than 80 percent who experienced on-board next-stop announcements and real-time bus departure signs agreed these technologies made it easier to get around.(June 2003)

A survey of visitors to the Acadia National Park in Maine found that 90 percent of respondents who used the real-time bus departure signs and 84 percent of respondents who experienced the automated on-board next-stop message announcements agreed these technologies made it easier to get around.(February 2003)

Users of a Vancouver integrated mobility application saved an average 52 percent of CO2 emissions compared to equivalent private vehicle trips when using the app.(09/26/2018)

Connected-Vehicle-enabled Transit Signal Priority algorithm results in reduced delays of up to 75 percent(August 2017)

Arrival notification system reduces passenger wait time for paratransit services by 15 to 20 minutes.(January 2017)

Following a small-scale launch of a real-time transit information systen in Tampa, 64 percent of users reported spending less time waiting at the bus stop.(July 2014)

A survey of travelers who used a multi-modal trip-planning website found that 40 percent of them decided to try at least one transit service that they do not normally use.(May 2011 )

Forty-five percent reduction in complaints by paratransit riders, 50 percent less missed trips due to mechanical problems, and a new trip planning tool for fixed-route riders introduced as part of ITS deployment in Reno.(May 2010)

Overtime hours for drivers reduced and no staff increase necessary to handle over 10 percent increase in transit ridership over six years.(May 2010)

Two thirds of bus tracking website users said they used transit more frequently because of the availability of real-time information.(December 2009)

Implementation of ITS with AVL, real-time passenger information, and electronic fare media in a mid-sized transit system resulted in a minimum 3.9:1 benefit/cost ratio.(July 2009)

Integrated Corridor Management (ICM) strategies that promote integration among freeways, arterials, and transit systems can help balance traffic flow and enhance corridor performance; simulation models indicate benefit-to-cost ratios for combined strategies range from 7:1 to 25:1.(2009)

A personalized travel planning system helps commuters choose environmentally friendly routes and modes; reduces carbon dioxide emissions by 20 percent.(16-20 November 2008.)

Increasing integration between AVL systems, components, and interfaces has improved the ability of transit agencies to collect data on location and schedule adherence; support operational control, service restoration, and planning activities.(2008)

The Bay Area Rapid Transit (BART) smart parking system field test increased BART trips and resulted in an average of 9.7 fewer vehicle miles traveled and decreased the average commute time by 2.6 minutes.(1 August 2007)

Deployment experiences document the importance of traveler information and list top sources of traveler information.(2005)

Integrated transit ITS technologies for a flexible-route transit service reduced the amount of time required to arrange passenger pick-up or drop-off off the fixed route from two days to two hours.(1/5/2002)

Users of the Advanced Traveler Information System in Seattle, Washington were satisfied with the information on freeway and transit conditions provided via Web sites and a Traffic TV service.(30 May 2000)

In London, a survey indicated that 30 percent of travelers who used a computerized route planning system and completed a trip, changed routes based on the information provided, another 10 percent decided to use public transport. (9 March 1998)

Real-time digital transit information displays at trip planning decision points contributed to a five percent decrease in drive-alone commuters.(04/20/2016)

Provision of real-time transit information yields a median ridership increase of 2.3 percent on the largest quartile of bus routes in New York City.(March 4, 2015)

Collaborative travel data analysis effort in Dublin leads to 10 to 15 percent reduction in bus travel times.(July/August 2014)

Changeable Message Signs in the Bay Area that displayed highway and transit trip times and departure times for the next train influenced 1.6 percent of motorists to switch to transit when the time savings was less than 15 minutes, and 7.9 percent of motorists to switch to transit when the time savings was greater than 20 minutes.(September 2009)

Outside San Francisco, a transit-based smart parking system contributed to an increase in transit mode share, a decrease in commute time and a reduction in total VMT.(December 2006)

Arrival predictions make customers think transit service has improved. Perceived wait times in London dropped from 11.9 to 8.6 minutes due to the Countdown System.(2003)

In 1996, the project benefits of existing and planned deployments of transit ITS technologies were estimated to yield between $3.8 billion and $7.4 billion (discounted dollars for 1996) within several years.(July 1996)

Deployment of an Advanced Public Transit System (APTS) for a mid-size transit system costs $150,000.(July 2009)

Driver assist and automation systems can substantially increase the cost of a new bus.(2007)

The Portland TriMet Transit Tracker real-time traveler information system cost approximately $1.075 million to design and implement.(August 2006)

In Michigan, the Flint Mass Transportation Authority budgeted $1 million to develop a central system for county-wide AVL.(June 2005)

ITS deployment set to improve safety, efficiency, air quality, and traveler information to cost $11,250,000 across Colorado.(12/29/2004)

The ITS components for the Bus Rapid Transit system in the Greater Vancouver area of British Columbia, Canada costs $5.8 million (Canadian).(August 2003)

Client Referral, Ridership, and Financial Tracking (CRRAFT), a New Mexico Web-based system that provides coordination between funding agencies and their subgrantees cost about $1 million to implement. CRRAFT is one of five transit agency highlighted in a rural transit ITS best practices case study.(March 2003)

Based on information from 18 agencies worldwide, the costs of real-time bus arrival information systems vary depending on AVL technology, fleet size, and provisioning of real-time information. (2003)

Software development was the key cost driver for the bus arrival and departure information system deployed as part of the Seattle Metropolitan Model Deployment Initiative.(30 May 2000)

Deployment of an Advanced Public Transit System (APTS) for a mid-size transit system costs $150,000.(July 2009)

Driver assist and automation systems can substantially increase the cost of a new bus.(2007)

In Michigan, the Flint Mass Transportation Authority budgeted $1 million to develop a central system for county-wide AVL.(June 2005)

TMC central hardware costs can exceed $200,000 if regional communications and system integration are required.(5 August 2004)

The ITS components for the Bus Rapid Transit system in the Greater Vancouver area of British Columbia, Canada costs $5.8 million (Canadian).(August 2003)

Client Referral, Ridership, and Financial Tracking (CRRAFT), a New Mexico Web-based system that provides coordination between funding agencies and their subgrantees cost about $1 million to implement. CRRAFT is one of five transit agency highlighted in a rural transit ITS best practices case study.(March 2003)

Three Transport of Rockland (New York) buses were equipped with a "next stop" annunicator system for approximately $7,000 per bus.(12 September 2000)

The cost to implement an advanced public transportation systems in Ann Arbor, Michigan was $32,500 per bus.(October 1999)

The cost to implement a multimodal trip planner can range from $138,000 to more than $4 million depending on the need to develop custom software and consolidate data feeds. Open source software and data feeds provided by ISPs can decrease costs.(May 2011 )

Deployment of an Advanced Public Transit System (APTS) for a mid-size transit system costs $150,000.(July 2009)

Planning-level studies indicate that an effective combination of ICM strategies can be implemented for $7.5 Million per year (annualized capital and O&M).(September 2008)

From the 511 Deployment Coalition case study: total costs (to design, implement, and operate for one year) averaged $2.5 million among six statewide systems and $1.8 million among three metropolitan systems.(November 2006)

The Portland TriMet Transit Tracker real-time traveler information system cost approximately $1.075 million to design and implement.(August 2006)

At a cost of roughly $40,000, the Denver Regional Transportation District implemented a voice-recognition system that lets riders know if their bus is on schedule.(12 December 2001)

Bus tracking capability was added to the Metro Online Web site as part of the Seattle Metropolitan Model Deployment Initiative at a cost of $333,000.(30 May 2000)

Deployment of a new CAD/AVL and voice communication system to cost the Alameda-Contra Costa Transit $21 million.(May 13, 2015)

In Chicago, the RTA/Metra parking management guidance system cost approximately $1 million(9 May 2008)

Electronic Message Sign - Capital cost/unit - $4000 - O&M cost/unit - $160(February 2009)

Electronic Message Sign - Capital cost/unit - $4000 - O&M cost/unit - $160(February 2009)

Kiosk - Capital cost/unit - $4000 - O&M cost/unit - $160(February 2009)

Kiosk - Capital cost/unit - $4000 - O&M cost/unit - $160(February 2009)

Transit Status Information Sign - Capital cost/unit - $5800 - Lifetime - 10 years(6/27/2006)

Transit Status Information Sign - Capital cost/unit - $7000 - Lifetime - 10 years(6/27/2006)

VMS Sign Structure – Truss Overhead Sign - Capital cost/unit - $109000(5 August 2004)

Transit Status Information Sign - Capital cost/unit - $16800 - O&M cost/unit - $2500 - Lifetime - 30 years(08/20/2003)

On-board Digital Voice Unit - Capital cost/unit - $2100 - Lifetime - 10 years(6/27/2006)

On-board Display - Capital cost/unit - $500 - Lifetime - 10 years(6/27/2006)

Mobile Data Terminals & related equipment - Capital cost/unit - $9106(October 1999)

Digital Recorder DR500C w/2 line display - Capital cost/unit - $9106(October 1999)

Digital Surveillance System w/ 2 cameras - Capital cost/unit - $9106(October 1999)

Transit Real Time Information System Servers & Software - Capital cost/unit - $125000 - Lifetime - 5 years(August 2006)

Rural Transit APTS Advanced Travel Planner/Web Site Development - Capital cost/unit - $11625(January 2003)

TMC Information Dissemination Hardware - Capital cost/unit - $7500 - O&M cost/unit - $375 - Lifetime - 5 years(September 2008)

TMC Information Dissemination Software - Capital cost/unit - $7500 - O&M cost/unit - $375 - Lifetime - 5 years(September 2008)

External sign interface - Capital cost/unit - $9106(October 1999)

When implementing congestion pricing, considerations must be made for the impact dynamic tolling will have on travel choice and behavior among a specific region and/or corridor’s travelers.(04/17/2014)

Consider the long-term operations and maintenance responsibilities and costs when selecting project components. (9 May 2008)

Expect non-custom hardware and software to have technology limitations that may affect operational capabilities. (9 May 2008)

Involve all appropriate stakeholders in the planning and development of the project to encourage coordination and collaboration. (9 May 2008)

Understand user and usability issues surrounding the development and deployment of kiosks and Interactive Voice Response (IVR) systems.(4/14/2006)

Minimize technical issues encountered with integrating ITS components by planning for issues and developing solutions prior to project implementation.(4/1/2004)

Recognize the value of other agencies' experiences when planning an ITS project.(4/1/2004)

Recognize potential institutional issues when deploying an ITS system.(4/1/2004)

Provide ITS training for transit systems managers, operators, and maintenance personnel when deploying Advanced Public Transportation Systems.(August 2003)

Develop ways to raise awareness among businesses to promote advanced traveler information sources to their customers.(June 2003)

Commit to testing the new systems thoroughly, develop an acceptance matrix to document status of testing, and perform verification and validation before introducing them to support agency’s transportation operations.(November 2009)

Use transit intelligent transportation systems (ITS) technologies in rural areas to save agency staff time and create a more user-friendly system.(2/1/2005)

Develop ways to raise awareness among businesses to promote advanced traveler information sources to their customers.(June 2003)

When deploying ITS for transit service, perform a technology assessment during the planning phase, gather technology operator input, and designate a project manager with adequate decision-making authority.(1/5/2002)

Develop a plan for the continued maintenance and sustainment of new mobile transit applications utilizing transit open data, to minimize the risk that application developers will stop supporting the applications.(3 May 2011)

Design a trip planning website to capture and convey real-world factors such as gas prices and congestion information.(May 2011 )

Deploying advanced wayfinding technologies in transit agencies present communications, legal, institutional, and technical challenges(May 2011)

When implementing traveler information systems that promote voluntary changes in travel behavior, incorporate functions for feedback, advice, and action-planning.(16-20 November 2008.)

Use Analysis, Modeling, and Simulation (AMS) to identify gaps, determine constraints, and invest in the best combination of Integrated Corridor Management (ICM) strategies.(September 2008)

Understand user and usability issues surrounding the development and deployment of kiosks and Interactive Voice Response (IVR) systems.(4/14/2006)

Be aware of operational issues regarding the development of coordinated transit systems(4/14/2006)

Use transit intelligent transportation systems (ITS) technologies in rural areas to save agency staff time and create a more user-friendly system.(2/1/2005)

Recognize issues in deploying ITS technologies for coordinating and improving Human Services Transportation.(August 2006)

Train staff throughout the deployment of transit ITS projects to ensure successful implementation and use of ITS resources.(March 2003)

Develop a regional ITS architecture with a common data server to facilitate ITS integration in a region(2001)