Unit Cost Entry

Unit Cost Element - Human Service Transportation Coordination System - Software Development

Unit Cost Component - Transit Software Development


Statewide, New Mexico, United States


Description

Cost to develop, test and deploy a coordinated reservation and tracking system for New Mexico's DHS, DOT, and PTPB

Cost Type

Actual

Data Date

2003

Reported Units



Units

System

Year (Dollars)

2003

Capital Cost per Unit ($)

$155,000.00

O & M Cost per Unit ($)



Lifetime

years


Notes

Technology was deployed as part of the Client Referral, Ridership, and Financial Tracking (CRRAFT) system in New Mexico.

Source

Rural Transit ITS Best Practices

Author: Joana Conklin, Carol Schweiger, Buck Marks, Yehuda Gross, William Wiggins, Karen Timpone

Published By: Federal Highway Administration, U.S. DOT

EDL Number: 13784

Other Reference Number: Report No.FHWA-OP-03-77

URL: https://rosap.ntl.bts.gov
/view/dot/3854

Related System Cost ID: 2004-00074


Unit Cost Details

Capital Cost per Unit: $155,000.00

O&M Cost per Unit:

Year (Dollars): 2003

Lifetime: years


Benefits From This Source

Implementation of a two-way radio network with paratransit scheduling software provides better customer service, better scheduling, and more efficient staffing.

Implementation of paratransit software with Automatic Vehicle Location/Mobile Data Terminal (AVT/MDT) technologies leads to increase in trip productivity; reduction in administrative staff; and greater overall confidence in the transportation system.

Implementation of radio system combined with AVL/MDT technology leads to increase in trip productivity and better vehicle maintenance in a large service area with low population density.

Implementation of Real-time Customer Information System leads to better customer service; fewer customer inquires; and better access for persons with disabilities.

New Mexico's scheduling/billing sofware leads to better customer service, more efficient reporting and billing, and better coordination between transportation providers and funding agencies.

Lessons From This Source

Consider different operational strategies when deploying ITS.

Consider various technical applications and processes, such as using GIS, evaluating systems compatibility and the facility for upgrades, when deploying ITS.

Design an ITS procurement process carefully to ensure the best outcome for vendor selection and performance.

Develop a thorough installation and implementation process as part of the ITS deployment.

Establish and follow a comprehensive project plan in anticipation of the deployment of ITS resources.

Examine multiple funding sources and anticipate unforeseen costs associated with deploying transit ITS.

Recognize that institutional and organizational issues will require considerable attention throughout the ITS project deployment process.

Train staff throughout the deployment of transit ITS projects to ensure successful implementation and use of ITS resources.