Use a flexible approach and accepted techniques for project management.

Maryland, New York, and Connecticut's experience with electronic toll collection and electronic screening.

New York,United States; Maryland,United States; Connecticut,United States

Background (Show)

Lesson Learned

Using project management techniques and methods help deliver smarter ITS solutions on time and within budget. The failure of a project due to ineffective or poorly implemented project management activities is an all too frequent occurrence. The following lessons learned illustrate two important aspect of project management, 1) the flexibility of the approach, and 2) using accepted project management practices.
  • Adopt a flexible approach to project management. Without question, one of the key successes of this project has been the flexible approach to project management adopted by the project team. This approach supported the mid-term project review that resulted in the re-scoping of the project to eliminate the transponder subsidy for the motor carrier industry and to reallocate funds to support the development of on-line program enrollment capabilities. This flexible approach also enabled the project team to leverage the policy changes that enabled the creation of super accounts, thus enabling the creation of Best Pass, PrePass Plus, and the extensive outreach efforts by MMTA (Maryland Motor Truck Association) and NYSMTA (New York State Motor Truck Association) to promote their super accounts.
  • Use established project management and State IT methodologies and to support system development. This will also help ensure that the system is integrated with existing systems, which will help increase system efficiency and improve customer satisfaction.

The experiences from the electronic toll collection/electronic screening project demonstrated the importance of project management in terms of maintaining a flexible approach and using accepted project management practices. By following the advice of these lessons, the chances increase for delivering smarter ITS solutions on time and within budget, with a higher degree of customer satisfaction.

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Electronic Toll Collection/Electronic Screening Interoperability Pilot Project Final Report Synthesis

Author: Owens, Nicholas D.

Published By: Prepared by SAIC for the USDOT FHWA

Source Date: 12/2/2005

EDL Number: 14256

Other Reference Number: Report No. FHWA-OP-03-XXX

URL: https://rosap.ntl.bts.gov/view/dot/3756

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Lesson Contact(s):

Nicholas D. Owens

Lesson Analyst:

Brian Philips


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Lesson ID: 2006-00262